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Privacy Policy

 

Last updated: [14/12/2025]

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Psych Central (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, lawfully, and transparently.

 

This Privacy Policy explains how we collect, use, store, and protect personal information when you use the Psych Central mobile application, website, and related services (collectively referred to as the “Platform”).

 

1. Who We Are

 

Psych Central is a group psychology practice offering in-person and online psychotherapy services through qualified and registered psychologists, as well as educational content and resources.

 

If you have any questions about this Privacy Policy, you can contact us at:
 

Email: [admin@psychcentral.co.za]
Website: [https://www.psychcentral.co.za/]

 

2. Information We Collect

 

We only collect information that is necessary to provide and improve our services.

 

2.1 Information You Provide Voluntarily

 

This may include:

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  • Full name

  • Email address

  • Phone number

  • Appointment and booking information

  • Account login details

  • Information you submit through forms or messages

  • Any information you choose to share when using app features

 

2.2 Automatically Collected Information

 

When you use the app or website, we may collect:

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  • Device type and operating system

  • App usage data (e.g. pages visited, features used)

  • IP address (used for security and analytics purposes)

  • Date and time of access

 

This data is collected in an aggregated or anonymised manner where possible.

 

3. Therapy and Health-Related Information

 

Psych Central provides access to psychological services delivered by qualified professionals.

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  • Therapy-related information is handled in accordance with professional ethical obligations and applicable laws.

  • The app itself functions as a platform for booking, access, and information, and does not independently diagnose or treat users.

  • Psych Central does not use therapy content for marketing, advertising, or profiling purposes.

 

4. How We Use Your Information

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We use personal information to:

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  • Provide access to the app and website

  • Enable appointment booking and management

  • Communicate regarding appointments or platform updates

  • Provide access to resources, courses, and educational content

  • Improve platform performance and user experience

  • Comply with legal and professional obligations

 

We do not sell personal information to third parties.

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5. Legal Basis for Processing (POPIA & GDPR Principles)

 

We process personal information based on:

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  • Your consent

  • The necessity to perform services you request

  • Compliance with legal and professional obligations

  • Legitimate interests related to platform functionality and security

 

6. Sharing of Information

 

We may share limited personal information with:

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  • Service providers that support app hosting, scheduling, analytics, or communication (e.g. Wix)

  • Psychologists within Psych Central for the purpose of providing booked services

  • Legal or regulatory authorities if required by law

 

All third parties are required to protect your information and use it only for authorized purposes.

 

7. Data Storage and Security

 

We take reasonable technical and organizational measures to protect personal information, including:

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  • Secure servers and encrypted connections

  • Restricted access to authorized personnel only

  • Reputable third-party infrastructure providers

 

While no system can guarantee absolute security, we continuously review and improve our safeguards.

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8. International Users

 

If you access the Platform from outside South Africa, your information may be processed or stored in jurisdictions where our service providers operate. We take reasonable steps to ensure appropriate data protection standards are maintained.

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9. Your Rights

 

Depending on applicable law, you may have the right to:

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  • Access your personal information

  • Request correction or deletion

  • Withdraw consent (where applicable)

  • Object to certain processing activities

 

Requests can be made by contacting us using the details above.

 

10. Children’s Privacy

 

The Platform is not intended for unsupervised use by children. Where services involve minors, appropriate consent processes are followed in line with professional and legal requirements.

 

11. Cookies and Analytics

 

Our website and app may use cookies or similar technologies to:

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  • Enable core functionality

  • Analyze usage patterns

  • Improve performance

 

You can control cookie preferences through your browser settings.

 

12. Third-Party Links

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The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage users to review their policies.

 

13. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on our website and, where appropriate, communicated through the app.

 

Continued use of the Platform constitutes acceptance of the updated policy.

 

14. Contact Information

 

If you have questions or concerns about this Privacy Policy or how your information is handled,

 

please contact:

 

Psych Central


Email: [admin@psychcentral.co.za]

Website: [https://www.psychcentral.co.za/]

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